- 1300 291 290
- [email protected]
- Como WA 6152
Asra Support Services is committed to protecting the privacy and confidentiality of our clients, employees, and website visitors. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in handling personal and sensitive information.
We collect personal information necessary to provide NDIS disability support services and operate our business. The types of information we may collect include:
Name, date of birth, and contact details
NDIS participant details
Medical history and health information
Emergency contact information
Payment and billing details
Any other information relevant to the services we provide
We collect information through direct interactions, forms, phone calls, emails, and our website.
We use personal information to:
Deliver and manage NDIS support services
Communicate with clients and stakeholders
Process payments and administer accounts
Improve our services
Ensure compliance with legal and regulatory obligations
We do not share personal information with third parties unless:
Consent has been provided
It is required by law or regulatory authorities
It is necessary to protect an individual’s safety or well-being
We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes:
Secure electronic databases with restricted access
Confidential handling of paper records
Secure communication methods for transmitting personal data
Regular staff training on privacy obligations
If personal information is no longer required, we take appropriate measures to destroy or de-identify it.
Clients have the right to request access to their personal information and request corrections if necessary. To make a request, please contact us via:
We will respond to requests in accordance with the Privacy Act 1988.
Our website may collect non-identifiable information such as IP addresses and browsing behavior through cookies. You may adjust browser settings to disable cookies; however, some features of our website may not function properly.
If you have concerns about how we handle your personal information, you may contact us. We take all complaints seriously and aim to resolve them in a timely manner. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this privacy policy to reflect changes in legal requirements or operational practices. The latest version will always be available on our website.
For further information, please contact Asra Support Services using the details provided above.
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
Thank you for trusting Asra Support Services with your personal information. We are committed to safeguarding your privacy and providing a secure and supportive environment for all our participants.